How CareApp Shop is helping providers navigate HELF The introduction of the Higher Everyday Living Fee (HELF) has created one of the most significant operational changes aged care providers have faced in recent years. While the...

Following the Victorian bushfires, one regional provider was left with a clear reminder of just how important communication is with families and the wider community, especially in times of stress. With no power and phone lines...

The Higher Everyday Living Fee (HELF) was designed to bring transparency and choice to aged care, replacing the old, often confusing “additional” and “extra” service models. On paper, it’s a win: residents get premium services they...

Family messages and queries can get lost. There’s a better way Does this sound familiar? Families reaching out with questions, updates, and requests — all important, all needing a response from the right person, in a...

How is your team keeping families in the loop? If the answer involves Facebook groups, WhatsApp chats, or email threads, you’re not alone. Many providers started there because it felt quick and easy. But care communication...

Supporting Aged Care providers through Quality Standards and Star Ratings changes With the Strengthened Aged Care Quality Standards and updated Star Ratings coming into effect on 1 November 2025, there’s never been a better time to get...