Following the Victorian bushfires, one regional provider was left with a clear reminder of just how important communication is with families and the wider community, especially in times of stress.

With no power and phone lines down, staying connected became harder, just as families were most concerned.

A faster way to keep families informed

In moments like these, relying on phone calls and emails is not just time-consuming. It can become impossible.

For this provider, the bushfires highlighted the need for a simpler way to share updates quickly, to everyone who needed them, without relying on one-to-one calls and emails, or group email threads that can create privacy issues and confusion.

CareApp was quick and easy to set up

Once it was in place, families started receiving updates, photos and daily moments, without needing to call.

From there, the benefits carried into everyday communication:

• Families received regular updates they could check anytime, helping them feel informed and reassured
• Staff could share photos, videos and short notes in the flow of care, without adding extra admin
• Provider-wide notices made it easy to keep everyone across what was happening on site, including updates, events and reminders

What started as a response is now how they share care, every day

For Nagambie Health Care, CareApp was chosen with the future in mind.

It was a way to be better prepared for the moments when communication matters most, and to strengthen connection in the everyday moments.