Family messages and queries can get lost. There’s a better way

Does this sound familiar?

Families reaching out with questions, updates, and requests — all important, all needing a response from the right person, in a reasonable timeframe. Easy in theory, not always in practice.

And we hear you! Here are typical email that a family member (accidentally) sends to our customer support centre at CareApp:

“Could you please let the team know that I’d like to book Mum in for the optometrist visit next week.”

“Did you manage to find Dad’s hearing aids after I left yesterday?”

This is something we’re hearing more and more: families actively looking for a way to reach their care team through CareApp.

Introducing Enquiries

A simple way for families to send non-urgent messages directly through CareApp — and for your team to manage everything in one place.

No missed messages. No guessing who’s across it.

Families can: ask questions, share updates, follow up on visits.

Your team can: see, assign, track, and respond with confidence.

What providers are saying

One large aged care provider recently piloted across three sites before rolling out network-wide.

Here’s what one staff leader had to say:

“We used to get complaints because family phone calls and queries were getting ‘dropped’. It wasn’t because staff didn’t care, but because only one person knew the full story. Now it’s good because everything is tracked, visible to the whole team, and you can be assured someone has followed it up.”

Keen to learn more? We’d love to show you how providers are using CareApp to keep families connected while keeping every enquiry tracked and followed up.

Book a short demo 
20 minutes is all it takes.